Frequently Asked Questions
Flowers & Decorations
What is needed to reserve you for our event?
In order to secure A Timeless Celebration for your event date and the items desired, a signed contract and a non refundable, non transferable payment is required.
What is the payment schedule?
25% payment is required upon reservation
25% payment is required 90 days before the scheduled event date
Final payment is required 14 days before the scheduled event date
can you guarantee I will get the flowers I want?
We work with a colour palette for your weddings & events and do not guarantee a specific flower will be included in the floral arrangements. You can always let us know your flower preferences and we will try our best to get them for you, but there are no guarantees. Flowers are perishable goods and there are so many factors that come into play that are beyond our control. Specific colours and shades of the flowers are also not guaranteed as some variation in colour is a natural phenomenon in nature. This is what makes each floral arrangement and each wedding unique.
When do I have to confirm my final order?
Final count for all items are due no less than 14 days before your event’s scheduled date. Additions may be made within 14 days given that the required items are available but may be subjected to extra fees, which will be determined and communicated to you prior to the order revision.
When will you deliver my order on the day of the event?
We will contact you no less than 14 days prior to your event to arrange for delivery, setup and teardown time.
Do you setup items and use decorations that we provide for you?
If you have a floral and decor contract with us, there is a possibility to setup some small items for you at extra cost. The possibility will depend on the item, the time frame, etc. We are happy to discuss the details with you to see if it is feasible.
Is it possible for you to clear the venue after hours?
We do pickups and teardowns any time of the day. However, if it has to be between 11:00pm and 7:00am. There will be extra fees involved and we will evaluate case-by-case what the cost would be.
Can I pickup my order to save on transportation fee?
You can pickup your order from our warehouse. However, once floral arrangements and all other items leave our warehouse, we are not responsible for damages and the condition of the items. We can make arrangements regarding the day and time you would like to pickup and return.
What is your cancellation policy?
Once the contract is signed and the initial payment paid, we will immediately put aside the decor and rental items you have reserved, order candies, popcorn and sweets for your food stations, order balloons and any other items we do not have in stock and set aside the necessary staff for your event date. If you wish to cancel the entire quantity of an item reserved, 50% cost of each item/floral arrangement originally reserved is due and non refundable. The 50% cost of each item cannot be transferred to another item or date. There is no cancellation within 14 day of your event.
Quantities of flowers cannot be changed after the 14-day-prior deadline, however, you may request the flowers that need to be cancelled be utilized to upgrade other arrangements on the contract.
Special orders, customized and personalized items are 100% non refundable and non transferable.
Invitation & Stationery
What is the process to place an order for invitations?
You may send us pictures of inspirations you like along with the quantity of invitations needed and we can provide a rough quote through email. To make the design process more personal, we are happy to welcome you to our showroom to view our invitation samples, colour swatches and to discuss your specific needs. Once you decide to proceed with your invitation order, a non refundable and non transferable 50% initial payment is due along with a signed contract. Once these are received, we will order the materials and ask for your invitation wording so that we can create digital proofs for you to look over. Once you approve the digital proofs, we will put your order in line for printing and production. The remaining balance is due upon pickup of the finished invitations.
Do you have a minimum order for invitations?
All wedding invitation orders require a minimum of $550 before taxes. If you have an invitation with us, there is no minimum for event day stationery, but please let us know when you order your invitations so we can order the materials at the same time to avoid extra costs. We highly recommend that you order a sufficient quantity of “spares” to allow for such things as extra guests, keepsakes and the like. Each additional order will incur a $50 re-setup fee plus any other fees that may be involved. Re-ordering only a few can be very costly as our suppliers also have minimum quantities we have to meet.
What is the production timeline for invitations?
Once the contract is signed and the initial payment paid, please send us your wording and desired fonts/graphics. We will provide digital proofs for you within 7 business days. You maybe request for formatting revisions, it will take up to 3 business days to revise the proofs. Please allow 3 to 4 weeks for printing and production after the approval of the digital proofs. It may take 4 to 5 weeks during very busy times. Please inquire before placing an order.
Do you do rushed orders?
If you require your invitations sooner than 3 weeks, there will be a minimum of 30% additional charge depending on how soon the invitations are needed and the time of the year. This option is only available should our production schedule allow us to rush your orders before other customers’.
Do you offer guest addresses printing on the invitation envelopes?
We certainly can print your guests’ names and addresses on the envelopes at an extra cost. We can even take care of mailing them out for you! Please send the address in a word document with the guests’ names and addresses formatted exactly the way you want them printed, with the correct capitalization, spacing and punctuation.
What if I find a mistake after all the invitations are printed?
You are responsible to proofread your invitations and all inserts and pieces that are to be printed. We are not responsible for mistakes after the digital proofs have been approved. We will try our best to find the best solution with you but it will cost you extra to re-print the invitations. Get as many people as you can to proofread the digital proofs!
Can I provide you with the graphics to be printed on the invitations?
You certainly can. Anything you provide us is solely your responsibility to gain copyright permission for use of them including, but not limited to, graphics, pictures, songs and quotes.
Can I change the design of the digital proofs?
You may change the wording or layout of the digital proofs until you're satisfied with them. Should you decide to change the invitation design after we have agree on it, there is a minimum of $100 non-refundable design fee. If there is a change in the cost of materials, your final balance will be adjusted accordingly. The turnaround time might also be delayed if we need to purchase new supplies.
What is your cancellation policy for invitation orders?
The initial payment of the 50% of the invoice is non refundable and non transferable. There will be an additional charge payable for the work produced and materials purchased to date and you will not receive any parts of the materials or invitations.
Can you print invitations in languages other than English and French?
We have designed and printed invitations in English, French, Chinese, Italian, Spanish, Hebrew, Greek Arabic and Vietnamese. All foreign language text must be provided in a Word Document. If foreign language fonts are not available in our font inventory, you must email us the font to be installed on our computer.